Please note: In the FAQ’s, the entity “1st CLASS CARE” is referred to as “We,” “Us,” or “1CC.”
Just click on the question you are interested in and our answer will appear – or scroll through the entire page.
Questions:
- Who/What is 1CC and what procedures does 1CC follow?
- How do I start?
- What do you cost?
- If I have a med question after receipt what can I do?
- How/when do I pay?
- Your refill policy?
- How and when can I have my refill?
- Is my personal information safe?
- What do I get for my consultation fee?
- What type of medical records are required?
- How long does the process take?
- Do I need medical records?
- Where are your practitioners qualified?
- What if the doctor does not prescribe medication?
- Where do you ship to?
- How do I track my delivery?
- What if my tracking number is coming up “not found.”
- What if I cancel consult?
- What is the minimum age to use 1cc services?
- When will the practitioner call me?
- Intentionally left blank
- What are your operating hours?
Answers:
1. Who/What is 1CC and what procedures does 1CC follow?
1CC is a US based service that will get extensive information from you and review it. If the records seem proper we will refer them to a medical practitioner who will also review them. If the practitioner accepts the records we will arrange a consultation either in person at the beginning of the cycle or at permitted intervals thereafter by telephone. If in the exercise of the practitioner's professional judgment a prescription is issued, it will go to you so that you can take it to the pharmacy of your choice
To start with us you must follow certain steps. PLEASE re-read our home page which sets out these steps and some important notes.
It is expensive to conform to the federal law requiring in person medical exams to start the cycle with subsequent telephone follow ups (depending on state law).
Please see our pricing page. Face to face consultations will cost from $300 to $340, depending on the practitioner's follow up regimen. The price of telephone follow up exams also depends on the practitioner's decision about timing and number of telephone follow ups; they are, however, much cheaper than face to face exams.
4. If I have a Med question after receipt what do I do?
Any pharmaceutical questions about medications can be answered by calling your pharmacy. The phone number is located on your prescription bottle.
Our usual payment is via credit card. If your case requires a document sent to you, that can be COD for which we accept only money orders or cashier's checks. You can also use a Western Union money transfer.
6. What is your refill policy?
Depending on state good practice and the prescriber's decision, your script may provide for an initial fill along with authorization for two (2) refills. Inadequate or no medical records or no valid I. D. – no consult and no fills. ALSO please see note 5 on the “Home” page about interim information required for a re-consult.
7. How and when can I have my refill?
You can order your refill with any customer service representative. Refills may be ordered only 25 days after the last fill.
Refills are at the discretion of the practitioner. If a follow up or new face to face exam is required you can order that with any of our customer service reps. Also, we follow your case and advise you of any needed reconsults at least five days prior to the reconsult date. We will not approach any practitioner for any refill resulting from loss or theft.
8. Is my personal information safe:
Yes. All data is secured through encryption. (This displays the padlock at the bottom of the page). Your personal information is held in a separate secure database server that is not accessible outside the 1CC domain. Our servers have firewalls and redundancy so that your personal patient files which contain the questionnaire, personal information, medical history/records, and payment method remains secure and confidential. We monitor all access to the site and web logs for suspicious activity. In addition to the privacy protections that we provide, our employees and business partners are independently responsible for ensuring compliance with this Privacy Policy. Please read and agree to our “Privacy Policy” page.
9. What do I get for my physician’s consultation fee?
1CC obtains from you your medical records along with all pertinent documentation regarding your medical conditions(s). 1CC then arranges for a private in person or telephone consultation, depending on where you are in the consult cycle, with one of our experienced medical practitioners addressing your specific medical concerns and needs. If the practitioner determines a prescription warranted, the prescription(s) will be delivered to you.
10. What type of Medical Records are required?
In order for us to adhere to legal guidelines, you must fax evidence of your existing medical condition on your practitioner’s letterhead prior to your consultation. Our practitioners require documents that substantiate the condition(s) for which you are consulting and that the condition is chronic or continuing. The most recent entry in your medical records must be less than one (1) year old. Please fax these medical records to our fax number (866) 394-6513. You must also fax a legible copy of your photo ID. Please insure your fax is clearly marked with your name and number of pages. We use an electronic capture for faxed medical records. The more medical history you include (prior records) the better.
As part of our continuing effort to prevent diversion of controlled substances, we go the extra steps to confirm the authenticity of the medical records submitted to us and accordingly may contact the office of the health care provider mentioned in those records. The record must show that the physician recommended medications or knew about medication you were taking.
11. How long does the process take?
Please allow 24 hours from the time we approve your records to receive a date/time for your medical consultation.
Click here to return to top of list.
12. What do I do if I have no medical records?
No or inadequate medical records results in NO consult. Our medical practitioners require a medical record substantiating the condition you complain of (x-ray, diagnostic sheet). If you do not have sufficient medical records, take the “Introductory Medical Information” form to a licensed medical practitioner (walk-in clinic, etc.) and have them fill out, sign, and date the form, or use their own form, which you then must fax to us.
Please see FAQ 10 above.
THE FORM MUST SHOW THE ID, ADDRESS, AND TELEPHONE NUMBER OF THE PRACTITIONER YOU USE. IF YOU NEED TO HAVE THIS DONE, YOU WILL RECEIVE A $25 CREDIT ON YOUR FIRST PAYMENT.
13. Where are your practitioners qualified?
All our practitioners are licensed and based in the USA.
14. What if the practitioner does not prescribe medication?
Consultation fees are not refunded.
"We ship no medications. Check with your local pharmacy to see if they will accept original scripts sent to you.
16. How do I track my delivery?
If you have given us an email address and we are shipping you a document, you will get a shipping/tracking number emailed to you. Otherwise, we will call you.
17. What if my tracking number is coming up" not found"?
If we have notified you of a tracking number, and you can’t find the tracking number this means that the carrier has not yet scanned it or has not yet picked up the package. Please wait until after 7:00 PM EST before attempting to track your medication on the carrier’s website.
18. What if I cancel my consult?
If you need to cancel your consult for any reason, it must be done 24 hours before the appointment date. We will try, at your request to reschedule a consult.
19. What is the minimum age to use 1CC services?
You need to be at least 21 years of age to request any consultation using this site.
20. When will the practitioner call me?
Our customer service associates will set a telephone consult appointment with you specifying a day and a two-hour time period at which time you should be available at the agreed telephone number. For in person consultations you will be given a specific date, time and place appointment
Intentionally left blank
22. What are your operating hours?
Our customer service associates are available by phone (866) 385-0980 Monday through Friday from 9:00 A.M. Eastern time to 5:00 P.M. Eastern. You can call and leave a message any time and we will get back to you ASAP. WE rest on Saturdays and Sundays. We are closed Labor Day, Memorial Day, Christmas Day, New Years Day, Thanksgiving Day, and July 4th. Leave messages any time.
For any additional questions that you may want to have answered with regard to ordering your prescription drugs at 1CC, please contact us. See “Contact Us ” page.
Click here to return to top of list.
