Please note: In the FAQ’s, the entity “1st CLASS CARE” is referred to as “We,” “Us,” or “1CC.”
Just click on the question you are interested in and our answer will appear – or scroll through the entire page.
Questions:
- Who/What is 1CC and what procedures does 1CC follow?
- How do I start?
- What do you cost?
- If I have a med question after receipt what can I do?
- How/when do I pay?
- Your refill policy?
- How and when can I have my refill?
- Is my personal information safe?
- What do I get for my consultation fee?
- What type of medical records are required?
- How long does the process take?
- Do I need medical records?
- Where are your practitioners qualified?
- What if the doctor does not prescribe medication?
- Where do you ship to?
- How do I track my delivery?
- What if my tracking number is coming up “not found.”
- What if I cancel consult?
- What is the minimum age to use 1cc services?
- When will the practitioner call me?
- Can I return my medication for a refund?
- What are your operating hours?
Answers:
1. Who/What is 1CC and what procedures does 1CC follow?
1CC is a US based online service that will first get preliminary information from you and then, if appropriate refer you to a medical practitioner who will consult with you and based on his/her professional opinion, will issue a prescription for your case, the original of which will be sent to us. We will forward a script to you so that you can take it to your local pharmacy.
All scripts are on secure, copy revealing paper
Scripts may in some cases be telephoned to a pharmacy by our doctor's administrative office. As a further precaution against diversion of controlled substances, this will be done only if both that administrative office has in hand the original script from the doctor, manually signed by him/her and 1CC has been paid in full.
You first must become a Member and then follow certain steps. PLEASE re-read our home page which sets out these steps and some important notes.
Our consultation and re-consult fees are$120.00. DBVIP discounts will apply appropriately. Medication shipped will be charged according to our price list. If the script is shipped to you, a processing fee will be charged. In either case there will be c.o.d. and shipping costs to you. details are on our "pricing" page. You must become a Member to access that information. The detailed pricing page will also set forth certain discounts and other modifications. As stated elsewhere, your medical records must show a physician "face to face" examination within one year of our service. As that year expires, in order to continue using our service, you must get another "face to face" physician exam.
4. If I have a Med question after receipt what do I do?
Any pharmaceutical questions about medications can be answered by calling our associated pharmacists. The phone number is located on your prescription bottle. THIS NUMBER IS FOR EMERGENCY USE ONLY! All other questions are to be directed to customer service number at (866) 385-0980. Any questions about shipping must be referred to our customer service department.
We send C.O.D.. The C.O.D. payments are made by money orders or cashier’s checks only. For your added convenience we have arranged that you can send your payment to us (even using a credit card) via Western Union and, depending on your agreement with our associate, you may be able to save on the COD fee. We are installing regular credit card processing. Ask our associates about this.
6. What is your refill policy?
Your script will provide for an initial fill along with authorization for two (2) refills. Remember, inadequate or no medical records or no valid I. D. – no consult and no fills. ALSO please see note 5 on the “Home” page about interim information required for a re-consult.
7. How and when can I have my refill?
You can order your refill with any customer service representative. Refills may be ordered only 25 days after the last fill. Refills must be ordered by phone or by submitting the refill request form on the “Existing Member page.”
8. Is my personal information safe:
Yes. All data is secured through encryption. (This displays the padlock at the bottom of the page). Your personal information is held in a separate secure database server that is not accessible outside the 1CC domain. Our servers have firewalls and redundancy so that your personal patient files which contain the questionnaire, personal information, medical history/records, and payment method remains secure and confidential. We monitor all access to the site and web logs for suspicious activity. In addition to the privacy protections that we provide, our employees and business partners are independently responsible for ensuring compliance with this Privacy Policy. Please read and agree to our “Privacy Policy” page.
9. What do I get for my physician’s consultation fee?
1CC establishes your medical records along with all pertinent documentation regarding your medical conditions(s). 1CC then arranges for a private telephone consultation with one of our experienced medical practitioners addressing your specific medical concerns and needs. If the practitioner determines that prescription medication(s) is warranted, the prescription(s) will be forwarded and shipped or to you.
10. What type of Medical Records are required?
In order for us to adhere to legal guidelines, you must fax evidence of your existing medical condition on your practitioner’s letterhead prior to your consultation. Our practitioners require documents that substantiate the condition(s) for which you are consulting and that the condition is chronic or continuing. The most recent entry in your medical records must be less than one (1) year old. Please fax these medical records to our fax number (866) 394-6513. You must also fax a legible copy of your photo ID. Please insure your fax is clearly marked with your name and number of pages. We use an electronic capture for faxed medical records. The more medical history you include (prior records) the better.
As part of our continuing effort to prevent diversion of controlled substances, we go the extra steps to confirm the authenticity of the medical records submitted to us and accordingly may contact the office of the health care provider mentioned in those records. Remember, the record must show that the physician recommended medications or knew about medication you were taking.
11. How long does the process take?
Please allow 24-48 hours from the time of your order to receive your medical consultation and then another 24-48 hours to receive your prescription depending on your shipping method. Please note that all consultations completed before noon EST will be forwarded to the pharmacy for fulfillment the same day.
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12. What do I do if I have no medical records?
No or inadequate medical records results in NO consult. Our medical practitioners require a medical record substantiating the condition you complain of (x-ray, diagnostic sheet). If you do not have sufficient medical records, take the “Introductory Medical Information” form to a licensed medical practitioner (walk-in clinic, etc.) and have them fill out, sign, and date the form, or use their own form, which you then must fax to us.
Remember medical records must show chronic or continuing condition.
THE FORM MUST SHOW THE ID, ADDRESS, AND TELEPHONE NUMBER OF THE PRACTITIONER YOU USE. IF YOU NEED TO HAVE THIS DONE, YOU WILL RECEIVE A $25 CREDIT ON YOUR FIRST SHIPMENT.
13. Where are your practitioners qualified?
Yes, all our practitioners are licensed in the USA and are based in the USA, but may not be licensed in your particular state.
14. What if the practitioner does not prescribe medication?
Since we are paid only COD, if nothing is prescribed, then nothing is delivered and therefore no COD. We will, however, call you and ask that you, in all fairness, send us $30 to cover part of our costs.
Check with your local and locally owned pharmacy to see if they will accept original scripts sent to you.
16. How do I track my delivery?
If you have given us an email address, you will get a shipping/tracking number emailed to you. Otherwise, we will call you.
17. What if my tracking number is coming up" not found"?
If we or the pharmacy have notified you of a tracking number, and you can’t find the tracking number this means that the carrier has not yet scanned it or has not yet picked up the package. Please wait until after 7:00 PM EST before attempting to track your medication on the carrier’s website.
18. What if I cancel my consult?
If you need to cancel your consult for any reason, please just do it before the appointment date.
19. What is the minimum age to use 1CC services?
You need to be at least 21 years of age to order any medication, consultation or prescription from this site.
20. When will the practitioner call me?
Our customer service associates will set a consult appointment with you specifying a day and a two-hour time period at which time you should be available at the agreed telephone number.
21. Can I return my medication for a refund?
Federal laws prohibit the return of medication.
22. What are your operating hours?
Our customer service associates are available by phone (866) 385-0980 Monday through Friday from 9:00 A.M. Eastern time to 5:00 P.M. Eastern. You can call and leave a message any time and we will get back to you ASAP. WE rest on Saturdays and Sundays. We are closed Labor Day, Memorial Day, Christmas Day, New Years Day, Thanksgiving Day, and July 4th. REMEMBER, leave messages any time.
For any additional questions that you may want to have answered with regard to ordering your prescription drugs at 1CC, please contact us. See “Contact Us ” page.
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