Answers:

1. Who/What is 1CC and what procedures does
    1CC follow?

1st Class Care is a U.S. based service providing referrals to doctors for face to face and follow- up consultations to manage your chronic pain and related medical complaints. We are neither a pharmacy nor a pain management clinic.
For our procedures please see our
New Client page or call us toll free at
1-866-385-0980.

2. How do I sign up?

For instructions on how to sign up with us see our New Client page or call us toll fee at 1-866-385-0980. Be advised you will be required to send us medical records and a photo ID; no records or invalid ID means no consultation or prescription will be provided.

3. What do you cost? 

It is expensive to conform to the federal law requiring in person medical exams to start the cycle with subsequent telephone follow ups (depending on state law).
Please see our Pricing page. Face to face consultations will cost from $300 to $340, depending on the practitioner's follow up regimen. The price of telephone follow up exams also depends on the practitioner's decision about timing and number of telephone follow ups; however, they are much cheaper than face to face exams.

4. If I have a question after consultation what do I
    do?

For doctor questions contact us and we will put you in touch with the doctors office; for pharmaceutical questions, contact your filling pharmacy.

5. How/when do I pay?

Our usual payment is via credit card/debit card. You can also use a Western Union money transfer. Payment is due at the time of scheduling your appointment.

6. Your refill policy?

Prescriptions may include refills. If you need a refill not provided from the prescription, please call us and we will contact the doctor. The original fill and the timing of any refills are at the discretion of the doctor. If any refill requires a re-consultation, we will contact you.

7. How and when can I have my refill?

Refills are at the discretion of the practitioner. If a follow up or new face to face exam is required you can order that with our customer service. Also, we follow your case and advise you of any needed reconsults at least five days prior to the reconsult date. We will not approach any practitioner for any refill resulting from loss or theft. Refills may be ordered only 25 days after the last fill. 1CC is NOT a pharmacy and does not handle any medications.

8. Is my personal information safe?

Your personal information is held in a separate secure database server that is not accessible outside the 1CC domain.  Our servers have firewalls and redundancy so that your personal patient files which contain the questionnaire, personal information, medical history/records, and payment method remains secure and confidential.  We monitor all access to the site and web logs for suspicious activity.  In addition to the privacy protections that we provide, our employees and business partners are independently responsible for ensuring compliance with this Privacy Policy.  Please read and agree to our Privacy Policy page.

9. What do I get for my consultation fee?

You will get an appointment and consultation with the doctor. 1CC obtains from you, your medical records along with all pertinent documentation regarding your medical conditions(s). 1CC then arranges for a private in person or telephone consultation, depending on where you are in the consult cycle, with one of our experienced medical practitioners addressing your specific medical concerns and needs.  If the practitioner determines a prescription warranted, the prescription(s) will be delivered to you.

You must fax or email your medical records to us before we can arrange a consultation. These records must show the name and contact information of the physician who prepared the record. Our practitioners require documents that substantiate the condition(s) for which you are consulting and that the condition is chronic or continuing. The most recent entry in your medical records must be less than one (1) year old.  Please fax these medical records to our fax number (866) 394-6513.  You must also fax a legible copy of your photo ID.  Please insure your fax is clearly marked with your name and number of pages.  We use an electronic capture for faxed medical records.  The more medical history you include (prior records) the better.
As part of our continuing effort to prevent diversion of controlled substances, we go the extra steps to confirm the authenticity of the medical records submitted to us and accordingly may contact the office of the health care provider mentioned in those records. The records must show that the physician recommended medications or knew about medication(s) you were taking.

10. What type of Medical Records are required?

You must fax or email your medical records to us before we can arrange a consultation. These records must show the name and contact information of the physician who prepared the record. Our practitioners require documents that substantiate the condition(s) for which you are consulting and that the condition is chronic or continuing. The most recent entry in your medical records must be less than one (1) year old.  Please fax these medical records to our fax number (866) 394-6513.  You must also fax a legible copy of your photo ID.  Please insure your fax is clearly marked with your name and number of pages.  We use an electronic capture for faxed medical records.  The more medical history you include (prior records) the better.
As part of our continuing effort to prevent diversion of controlled substances, we go the extra steps to confirm the authenticity of the medical records submitted to us and accordingly may contact the office of the health care provider mentioned in those records. The records must show that the physician recommended medications or knew about medication(s) you were taking.

1. How long does the process take?

Please allow 24 hours from the time we approve your records to receive a date/time for your medical consultation. If you don’t hear from us by the following business day, please contact us.

12. Do I need medical records?

Yes, inadequate medical records or no medical records results in NO consult. Our medical practitioners require medical records substantiating the condition you complain of. If you do not have sufficient medical records (imaging studies, diagnostics, etc.) take the “Introductory Medical Information” form to a licensed medical practitioner (i.e.-walk-in clinic ) and have them fill out, sign, and date the form, or use their own form, which you must then fax or email to us.
Please see FAQ 10 above.

THE FORM MUST SHOW THE ID, ADDRESS, AND TELEPHONE NUMBER OF THE PRACTITIONER.

13. Where are your practitioners qualified?

All referrals will be to licensed and practitioners based in the USA.

14. What if the doctor does not prescribe
    medication?

Consultation fees are not refunded. However, we follow stringent guidelines that ensure you meet the physician’s criteria before proceeding in scheduling.

15. Where do you ship to?

"We ship no medications.

16.  What if I cancel my consult?

If you need to cancel your consult for any reason, you must contact our office at least 24 business hours before the appointment date. We will try, at your request to reschedule a consult.

17.  What is the minimum age to use 1CC
      services?

You need to be at least 18 years of age to request any consultation using this site.

18.  When will the practitioner call me?

Our customer service associates will set a telephone consult appointment with you specifying a day, at which time you should be available at the agreed telephone number. For in person consultations you will be given a specific date, time and place of the appointment.

19.  What are your operating hours?

Our customer service associates are available by phone Monday-Friday from 9:00 a.m. - 5:00 p.m. eastern time. We rest on Saturdays and Sundays and are closed on major holidays including:

• Good Friday
• Memorial Day
• July 4th
• Labor Day
• Thanksgiving Day
• Christmas Day
• New Years Day

You can leave a message, fax or email us at any time and we will get back to you ASAP.
Telephone- (866) 385-0980
Fax- (866) 394-6513
Email- service@1stclasscare.net

20. Do you accept insurance?

No, the physicians do not accept insurance. However, you can use insurance towards your prescription fill at a pharmacy of your choice that accepts your insurance.

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